Refund policy
Omorphya Cosmetics Return Policy
At Omorphya, your satisfaction and confidence in our products are our top priorities. Due to the nature of our cosmetics products, and in line with health and safety regulations, we do not accept returns, exchanges, or offer refunds on any of our items once they have been purchased. This policy helps to ensure that all our customers receive fresh, uncontaminated products that meet the highest standards of safety and quality.
Non-Refundable Products
Since our products are personal care items that come into direct contact with the skin, we are unable to resell them once they have been opened or used. Therefore, all purchases are final sale. This includes (but is not limited to):
- Lipsticks
- Foundations
- Skincare items
- Eye makeup
- Any other beauty or cosmetic products
Exceptions
While our products are non-refundable, if you receive a product that is damaged, defective, or incorrect due to an error on our part, we will gladly replace it or offer a store credit. In these cases, please contact us within 14 days of receiving your order at customerservice@omorphya.com with your order number and a photo of the issue.
Please note that we reserve the right to request additional information or documentation to process your request.
Consumer Rights
This policy complies with applicable consumer protection laws, including:
- California Law: Under California law, customers purchasing personal care products, such as cosmetics, are not entitled to refunds or exchanges for opened or used products unless they are defective, damaged, or incorrect.
- European Union Law: In accordance with EU law, including the Consumer Rights Directive, customers in the EU have the right to cancel an order for a full refund before the order is shipped. Once the product has been shipped and opened, we cannot accept returns for hygiene reasons unless the product is faulty.
For any questions regarding our policy, please don’t hesitate to contact us at customerservice@omorphya.com.